最低学历：大专

工作经验：无要求

职位类型：全职

Administration

行政

l  Responsible for guest satisfaction and serving food and beverages in the restaurant

负责餐厅客人满意度和餐饮的服务

l  Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors

向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。

l  To conduct frequent and thorough inspections of Outlet (Daily)

对部门经常地进行的彻底检查(每天)。

Financial and Revenue Responsibilities

财务及收入职责

l  Analyses and responds appropriately to issues raised by guests or mystery shopper

分析并合理地回复客人或神秘顾客提出的问题。

l  Meets financial objectives based on budget or forecast

基于预算或预测·达到财务目标。

l  Make sure that all cash are collected promptly and correctly.

确保快速、准确地收取款项。

l  Make sure that all cash transactions involving guests are carried out promptly and efficiently according to the control guidelines.

确保客人的每笔款项都能及时并正确地移交。

l  Make sure that all credit settlements are handled according to internal control procedures, including the authorization of the full amount of the balance at the time of settlement.

确保所有信用结算均按内部操作规范进行，包括结算当日的全部款额也须手续齐全。

l  Make sure all work is properly and accurately balanced at the end of each shift.

每次当班结束时，确保各笔帐目清晰及准确。

l  Make sure any pending matters at the end of each shift are properly communicated to the incoming shift.

交接班时，需将遗留问题解释清楚。

l  Prepare correction sheet.

准备修改单。

l  Prepare all non-sales checks such as:

准备非销售性票据，例如：

l  Entertainment checks.

宴请单

l  Receipt

发票

l  Complimentary checks.

免费单

l  Officer checks.

管理人员签单

l  Familiar with the Settlement of each agreement

熟悉各协议单位的结账内容

l  Prepare all sales checks such as:

准备销售性票据，例如：

l  Coupon

餐券

Training and Human Resources

培训和人力资源

l  Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of beverage service and preparation

进行/参加每日早会和每月讨论饮料服务和准备的各个方面的交流会议。

l  Treat customers and colleagues from all cultural groups with respect and sensitivity.

使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。

l  Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

识别和处理可能导致跨文化冲突或误解的问题。

Guest Service Responsibilities

对客服务的责任

l  Promotes outlet’s specials and serves in accordance to the established standard

推销部门特色菜，按照既定的标准服务客人。

l  Presents guests checks and follows all billing procedures

为客人介绍检查和遵循所有计费程序。

Administration

行政

l  Responsible for guest satisfaction and serving food and beverages in the restaurant

负责餐厅客人满意度和餐饮的服务

l  Reports records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment to Superiors

向上级报告的销售记录，客人投拆、解决办法及所涉及的人员或设备。

l  To conduct frequent and thorough inspections of Outlet (Daily)

对部门经常地进行的彻底检查(每天)。

Financial and Revenue Responsibilities

财务及收入职责

l  Analyses and responds appropriately to issues raised by guests or mystery shopper

分析并合理地回复客人或神秘顾客提出的问题。

l  Meets financial objectives based on budget or forecast

基于预算或预测·达到财务目标。

l  Make sure that all cash are collected promptly and correctly.

确保快速、准确地收取款项。

l  Make sure that all cash transactions involving guests are carried out promptly and efficiently according to the control guidelines.

确保客人的每笔款项都能及时并正确地移交。

l  Make sure that all credit settlements are handled according to internal control procedures, including the authorization of the full amount of the balance at the time of settlement.

确保所有信用结算均按内部操作规范进行，包括结算当日的全部款额也须手续齐全。

l  Make sure all work is properly and accurately balanced at the end of each shift.

每次当班结束时，确保各笔帐目清晰及准确。

l  Make sure any pending matters at the end of each shift are properly communicated to the incoming shift.

交接班时，需将遗留问题解释清楚。

l  Prepare correction sheet.

准备修改单。

l  Prepare all non-sales checks such as:

准备非销售性票据，例如：

l  Entertainment checks.

宴请单

l  Receipt

发票

l  Complimentary checks.

免费单

l  Officer checks.

管理人员签单

l  Familiar with the Settlement of each agreement

熟悉各协议单位的结账内容

l  Prepare all sales checks such as:

准备销售性票据，例如：

l  Coupon

餐券

Training and Human Resources

培训和人力资源

l  Conducts/Participates in daily briefings and monthly communication meetings to discuss various aspects of beverage service and preparation

进行/参加每日早会和每月讨论饮料服务和准备的各个方面的交流会议。

l  Treat customers and colleagues from all cultural groups with respect and sensitivity.

使用符合集团文化的行为并且尊重及灵活地对待每一位客人和同事。

l  Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

识别和处理可能导致跨文化冲突或误解的问题。

Guest Service Responsibilities

对客服务的责任

l  Promotes outlet’s specials and serves in accordance to the established standard

推销部门特色菜，按照既定的标准服务客人。

l  Presents guests checks and follows all billing procedures

为客人介绍检查和遵循所有计费程序。